804 New Holland Ave
Lancaster Pa. 17602
(717) 396-7766

Frequently Asked Questions!

1. Where are you located?
Our office is located at 804 New Holland Ave in Lancaster.

Please call our Lancaster office at 717-396-7766, to schedule.

2. What are your hours?
Our Lancaster office is open Monday thru Friday 7 am to 7 pm.

We try to provide urgent care so that a patient can be seen within 24 - 36 hours. We are willing to work with patients and their physicians to arrange for care on Weekends and Holidays and other hours as needed.

3. What is your phone numbers?
Lancaster 717-396-7766

4. What is Direct Access?
You may come to Kauffman Physical Therapy without a referral from a physician, this is called Direct Access and is legal in Pennsylvania. For more information about Direct Access, click here.

5. What should I bring to my first visit?
You will need to bring your insurance cards and your prescription from your physician, if you have one. Please wear comfortable clothing. If you are coming for a problem regarding your legs, please bring along a pair of shorts.

6. How long will the first appointment last?
Your first appointment will last approximately one hour (including evaluation and treatment). Each visit after this one will last approximately 40 minutes to one hour or even longer. Length of treatment will be determined by your therapist based on the information gathered during your evaluation.

7. How do I schedule an appointment?
If you are a new or returning patient setting up your first appointment,or to change your appointment, please call the office at 717-396-7766.

8. Do you accept my insurance?
We participate with Medicare, Blue Cross, Blue Shield, Aetna, Geisinger, Health America/Health Assurance, Workers Compensation, Auto Insurance and many others. Please click HERE to see a complete list of insurances. We very willing to work with persons out of insurance networks.

9. Do you speak other languages? ¿Se habla español?
Yes. We have two therapists that are able to communicate in Spanish. ¡Si, hablamos español! We also have a therapist who speaks German.

10. What happens during a typical Physical Therapy visit?
Our treatments are tailored for each individual according to his/her diagnosis. Most sessions will include, but not limited to, exercise, balance activities, pain relieving interventions, strengthening and endurance activities. Each of our therapists has training in manual skills, such as myofascial release, mobilization and appropriate stretching.

11. Will I see the same therapist each time I come?
It is possible that you will not see the same therapist each time you come to our facility. This is to accommodate your schedule and allows for the collective experience and wisdom of our treating staff to guide your care. We can make arrangements for you to see the same therapist each time if you would prefer.

12. I do not have the results of my MRI or X-ray. Should I still come to therapy?
You do not need to have these test results in order to participate in therapy. It is always helpful if you ask the radiology department or your physician to send us a copy of your results.

13. I just had surgery. When should I start Physical Therapy?
Your physician will decide when it is best for you to start Physical Therapy treatment. The type of surgery you had will determine when you will start and how long you will require Physical Therapy services.

14. My doctor recommended aquatic therapy, but I do not know how to swim. Can I still have this type of therapy?
You are still able to participate in aquatic therapy even if you do not know how to swim. We only allow one patient in the pool at a time, so you will receive individual attention.

15. What do I do in aquatic therapy?
As with all of our treatment programs, an aquatic program will be adjusted to meet your needs. We have an area for walking and exercise as well as a deeper portion which will allow for floating and swimming activities.

16. I have an open cut on my leg or I am incontinent. Can I still get in the pool?
Due to health concerns, individuals with an open wound or incontinence problems are not allowed to enter the pool.

17. Do you make home health visits?
We do home health visits. To schedule an appointment for home health Physical Therapy, please call 717-396-7766.

18. What problems do you generally treat?
We treat a wide variety of conditions at Kauffman Physical Therapy. Please click HERE to a link of commonly treated disorders.

19. I'm dizzy. What can you do for me?
We are very likely to be able to help with your dizziness. Please call us at 717-396-7766 to schedule an appointment. We can help you determine what is causing your dizzy sensation as well as help you recover.

(Click HERE to link to the Lancaster Balance Center)