804 New Holland Ave
Lancaster Pa. 17602
(717) 396-7766
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Scheduling First Visit

Once your doctor has recommended you for physical therapy, the following information is beneficial to you and/or the doctors' office when scheduling an appointment. If you have not seen your physician and do not have a prescription, please review the information below concerning Direct Access.

Direct access eliminates the burden of unnecessary visits to physicians. The referral requirement can cause delays and denials of services provided by physical therapists. All Physical Therapists at Kauffman Physical Therapy have Direct Access certificates.

Delays in care result in higher costs, decreased functional outcomes, and frustration to patients. Direct access to physical therapists improves the accessibility to rehabilitation services.

Questions & Answers from APTA about Direct Access:


(Q) How many visits can a patient be seen for when using Direct Access?

(A)  PT who holds a direct access certificate may treat a person without a referral for up to 30 calendar days from the date of the first treatment. A physical therapist may not treat a person beyond 30 days from the date of the first treatment unless the person has obtained a referral from a licensed physician, dentist or podiatrist.

The date of the first treatment for purposes of this subsection is the date the person is treated by any physical therapist treating without a referral.

(Click HERE to the APTA website).

After scheduling your first visit you will be transferred to the billing department, where they will ask for pertinent information and create an intake form.

We will need:

  • Your name
  • Insurance information
  • Date of Birth
  • Social Security Number
  • Address
  • Phone Number
  • Referring Doctor
  • Family Doctor
  • Diagnosis

As a courtesy to you, we will contact your insurance company and verify your health benefits. All information will be printed out on our intake form and presented to you for review on your first visit.
(Click HERE for our Intake Form).

Your Physical Therapist may ask you to complete an assessment tool specific to your symptoms, condition and health. These assessment tools are used internationally and are essential in validating the best possible care.

Remember, verification is not a guarantee of payment and it is in your best interest to contact your insurance company to inquire on your benefits for physical therapy.

Questions to ask would include:

  • Do I need a preauthorization, pre-certification, and/or referral?
  • Do I have a limited amount of visits?
  • Is there any applicable co-pay, coinsurance or deductible?